Support

I'm having trouble logging in or accessing my account.

First, try resetting your password using the "Forgot Password" option on the sign-in screen. If you're still unable to access your account, contact us at the email above with the address associated with your account and we'll help you get back in.

How do I manage or cancel my subscription?

Use the provider you purchased through. For an Apple purchase, open your Apple account’s Subscriptions. For a Google Play purchase, open Payments & subscriptions → Subscriptions in Google Play. For a web subscription, open your CueCraft Account and its billing controls. Contact us if you are unsure which provider holds your purchase.

How do I delete my account?

Request deletion from the email address on your account by contacting us above. See the current CueCraft privacy policy for in-app deletion, retention and subscription details. Deleting an account does not cancel an App Store or Google Play subscription.

I was charged but didn't mean to subscribe.

For an App Store purchase, use Apple’s purchase support. Google handles refund requests for Google Play purchases. For a web purchase or help identifying a charge, contact us above. Do not email your password or payment-card details.